
     ----------------------------------------------------------------------------
                       Microsoft Windows 95 README for Product Support
                                         August 1995            
     ----------------------------------------------------------------------------

                          (c) Copyright Microsoft Corporation, 1995


This document provides complementary or late-breaking information to supplement
the Microsoft Windows 95 documentation.

------------------------
How to Use This Document
------------------------

To view Support.txt on screen in Notepad, maximize the Notepad window.

To print Support.txt, open it in Notepad or another word processor, and use the 
Print command on the File menu. 

-------- 
CONTENTS
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MICROSOFT SUPPORT SERVICES
The Microsoft Support Network
Product Support Within the United States and Canada
	Information Services
	Standard Support
	Priority Support
	Text Telephone
	Other Support Options
	Other Microsoft Services
Product Support Worldwide
	The Microsoft Support Network
	Calling a Microsoft Subsidiary Office
	Microsoft TechNet, Technical Information Network

===========================

MICROSOFT SUPPORT SERVICES

If you have a question about Microsoft Windows 95, first look in the
"Introducing Microsoft Windows 95" book or consult online Help. You can also
find late-breaking updates and technical information in the online documents
that came with your Windows 95 disks (for more information about these, see
Readme.txt). These files provide general information that became available
after the books in the product package were published. If you cannot find the
answer, contact the Microsoft Support Network.

Outside the United States and Canada, contact Microsoft Product Support Services
at the Microsoft subsidiary office that serves your area. For information about
Microsoft subsidiary offices, see "Product Support Worldwide" later in this
document.


The Microsoft Support Network

The Microsoft Support Network offers high-quality technical-support options
that allow you to get what you need:  the right answers right now.

Services vary outside the United States and Canada. The Microsoft Support
Network is subject to Microsoft's then-current prices, terms, and conditions,
and is subject to change without notice.


Product Support Within the United States and Canada

In the United States and Canada, the following support services are available
through the Microsoft Support Network.

	Information Services

No-cost and low-cost electronic information services are available 24 hours a
day, 7 days a week, including holidays.

Microsoft FastTips
Call (800) 936-4200 on a touch-tone telephone. Receive automated answers to
common technical problems, and access popular articles from the Microsoft
Knowledge Base, all delivered by recording or fax. 

Microsoft Download Service
Access, via modem, such things as sample programs, device drivers, patches,
software updates, and programming aids (use 1200, 2400, or 9600 baud; no
parity; 8 data bits; 1 stop bit). In the United States, call (206) 936-6735.
In Canada, call (905) 507-3022.

Internet
Access the Microsoft Knowledge Base and Software Library. The Microsoft World
Wide Web site is located at http://www.microsoft.com. The Microsoft Gopher
site is located at gopher.microsoft.com. The Microsoft FTP site is located at
ftp.microsoft.com and can be accessed via anonymous logon.

CompuServe and America Online
Access the Microsoft Knowledge Base and the Microsoft Software Library, and
participate in Microsoft forums. On CompuServe, at any ! prompt, type GO MSKB
to access the Microsoft Knowledge Base, GO MSL to access the Microsoft Software
Library, and GO MICROSOFT to access the Microsoft forums. To access the
Microsoft Knowledge Base on America Online, type GOTO MICROSOFT in the
America Online client application.

	Standard Support

In the United States, no-charge support from Microsoft support engineers is
available via a toll call between 6:00 A.M. and 6:00 P.M. Pacific time, Monday
through Friday, excluding holidays. For all issues except networking issues,
this support is available for 90 days after your first call to a support
engineer. Networking issues are defined as server-based setup, network
administration, dialing into a computer, or connecting to the Internet via a
service provider, and using e-mail and fax from within Windows 95. For
fee-based support for these networking issues, see the information under
"Priority Support" later in this document.
 
*       For technical support for Windows 95, call (206) 635-7000.
*       In Canada, support engineers are available via a toll call between
        8:00 A.M. and 8:00 P.M. Eastern time, Monday through Friday, excluding
        holidays. Call (905) 568-4494. This support is available for 90 days
        after your first call to a support engineer.

When you call, you should be at your computer and have the appropriate product
documentation at hand.  Be prepared to give the following information:

*	The version number of the Microsoft product that you are using
*	The type of hardware that you are using
*	The exact wording of any messages that appeared on your screen
*	A description of what happened and what you were doing when the 
	problem occurred
*	A description of how you tried to solve the problem


	Priority Support

The Microsoft Support Network offers priority telephone access to Microsoft
support engineers 24 hours a day, 7 days a week, except holidays, in the U.S.
In Canada, the hours are from 6:00 A.M. to midnight Eastern time, 7 days a
week, excluding holidays.

*	In the United States, call (900) 555-2000; $1.95 (U.S.) per minute, 
	$35 (U.S.) maximum. Charges appear on your telephone bill. Not 
	available in Canada.
*	In the United States, call (800) 936-5700; $35 (U.S.) per incident. In
 	Canada, call (800) 668-7975; $50 (CDN, including GST) per incident. 
	These services are billed to your VISA card, MasterCard, or American 
	Express card.


	Text Telephone

Microsoft text telephone (TT/TDD) services are available for the deaf or hard-
of-hearing. In the United States, using a TT/TDD modem, dial (206) 635-4948
between 6:00 A.M. and 6:00 P.M. Pacific time, Monday through Friday, excluding
holidays. In Canada, using a TT/TDD modem, dial (905) 568-9641 between 8:00
A.M. and 8:00 P.M. Eastern time, Monday through Friday, excluding holidays.


	Other Support Options

The Microsoft Support Network offers annual fee-based support plans. For
information in the United States, contact the Microsoft Support Network Sales
Group at (800) 936-3500 between 6:00 A.M. and 6:00 P.M. Pacific time, Monday
through Friday, excluding holidays. In Canada, call (800) 563-9048 between
8:30 A.M. and 6:30 P.M. Eastern time, Monday through Friday, excluding
holidays. Technical support is not available through these sales numbers.
Please refer to the Standard Support phone numbers for technical support.


	Other Microsoft Services

Microsoft Authorized Support Centers
Microsoft Authorized Support Centers (ASCs) are a select group of strategic
support providers who offer high-quality customized support services that span
the complete systems life cycle of planning, implementation, and maintenance
of your multivendor environment. Services include:  on-site support,
integration and implementation services, help desk services, hardware support,
development resources, and others. Choosing an ASC allows you to work with one
vendor for all of your technical support and service needs. You can also
combine ASC services with your in-house help desk or Microsoft support
service option to best fit your information technology support needs.

For more information on the ASC program, in the U.S. call (800) 936-3500
between 6:00 A.M. and 6:00 P.M. Pacific time, Monday through Friday, excluding
holidays. In Canada, call (800) 563-9048 between 8:00 A.M. and 8:00 P.M.
Eastern time, Monday through Friday, excluding holidays.

Microsoft Solution Providers Program
Microsoft Solution Providers are independent developers, consultants, and
systems analysts that offer fee-based technical training and support, industry
knowledge, objective advice, and a range of value-added services to companies
of all sizes. Solution Providers work with organizations to help implement
computing systems that take advantage of today's powerful new technologies.

For the name of a Microsoft Solution Provider near you, in the U.S. call (800)
426-9400 between 6:30 A.M. and 5:30 P.M. Pacific time, Monday through Friday,
excluding holidays. In Canada, call (800) 563-9048 between 8:00 A.M. and 8:00
P.M. Eastern time, Monday through Friday, excluding holidays.

Microsoft TechNet
Microsoft TechNet is the front-line resource for fast, complete answers to
technical questions on Microsoft systems and desktop products. Information
available on TechNet ranges from crucial data on client-server and workgroup
computing, systems platforms, and database products, to the latest on support
for Microsoft Windows- and Macintosh-based applications. As a TechNet user you
receive:

*	Twelve monthly compact discs containing the Microsoft Knowledge Base, 
	Microsoft operating systems product resource kits, customer solutions, 
	key Microsoft conference session notes, and other valuable information
*	Twelve monthly supplemental (drivers and patches) compact discs
        containing the Microsoft Software Library
*	A dedicated Microsoft TechNet forum on CompuServe (type GO TECHNET)
*	WinCIM, a Windows-based program for accessing CompuServe
*	A 20 percent discount on Microsoft Press books

For more information about Microsoft TechNet, in the United States and Canada,
call (800) 344-2121, between 7:00 A.M. and 7:00 P.M. Central time, Monday
through Friday. Outside the U.S. and Canada, contact your Microsoft Subsidiary,
or call (303) 684-0914.


Product Support Worldwide

If you are outside the United States and have a question about a Microsoft
product, first:

*	Consult the documentation and other printed information included with
        your product.
*	Check online Help.
*       Check the README files that come with your product disks (for more
        information, see Readme.txt). These files provide general information
        that became available after the books in the product package were
        published.
*	Consult electronic options such as CompuServe forums or bulletin boards,
        if available.

If you cannot find a solution, you can receive information on how to obtain
product support by contacting the Microsoft subsidiary office that serves your
country.


	The Microsoft Support Network

The Microsoft Support Network, where available, offers high-quality technical
support options that allow you to get what you need:  the right answers right
now.

The Microsoft Support Network is subject to Microsoft's then-current prices,
terms, and conditions in place in each country at the time the services are
used and is subject to change without notice.


	Calling a Microsoft Subsidiary Office

When you call, you should be at your computer and have the appropriate product
documentation at hand. Be prepared to give the following information:

*	The version number of Microsoft product that you are using
*	The type of hardware that you are using, including network hardware,
        if applicable
*	The operating system that you are using
*	The exact wording of any messages that appeared on your screen
*	A description of what happened and what you were doing when the problem
        occurred
*	A description of how you tried to solve the problem

Microsoft subsidiary offices and the countries they serve are listed below. If
there is no Microsoft office in your country, please contact the establishment
from which you purchased your Microsoft product.


Area				Telephone Numbers
____________________________________________________

Argentina			Microsoft de Argentina S.A.
				Customer Service:
				(54) (1) 814-5105
				(54) (1) 814-4807
				(54) (1) 814-4808
				(54) (1) 811-7199
				Fax: (54) (1) 814-0372
				Technical Support: (54) (1) 815-1521

Australia			Microsoft Pty. Ltd.
				Fax: (61) (02) 805-0519
				Sales Information Centre: (61) (02) 870-2100
				Installation Support: (61) (02) 870-2132
				Bulletin Board Service: (61) (02) 878-5200
				Technical Support: (61) (02) 870-2131


Austria				Microsoft Ges.m.b.H.
				Phone: 0222-68 76 07
				Fax: 0222-68 16 2710
				Information: 0660-6520
				Prices, updates, etc.: 0660-6520
				CompuServe: GO MSEURO (Microsoft Central 
					Europe)
				Standard Support: Installation and Handling
					Windows: 0660-6510
				General information about the Microsoft 
					Support Network in Central Europe:
					FAX: 0049/2622/167006


Belgium				Microsoft NV
				Phone: 02-7303911
				Customer Service: 02-7303922
				CompuServe: 02-2150530 (GO MSBEN)
				Bulletin Board: 02-7303911 (1200/2400/9600 
					baud, 8N1, ANSI)
				Technical Support:
					02-5133274 (Dutch-speaking)
					02-5023432 (English-speaking)
					02-5132268 (French-speaking)

Bolivia
See Argentina

Brazil				Microsoft Informatica Ltda.
				Phone: (55) (11) 530-4455
				Fax: (55) (11) 240-2205
				Technical Support Phone: (55) (11) 871-0090
				Technical Support Fax: (55) (11) 241-1157
				Technical Support Bulletin Board Service: 
					(55) (11) 872-4106 

Canada				Microsoft Canada Inc.
				Head Office Phone: 1 (905) 568-0434
				Customer Support Centre: 1 (800) 563-9048
				Microsoft Support Network:
					Standard Technical Support Phone: 
					1 (905) 568-3503
					Priority Support Information: 
					1 (800) 668-7975
					Text Telephone (TT/TDD):
					1 (905) 568-9641
					Technical Support Bulletin Board 
					Service: 1 (905) 507-3022

Caribbean			Microsoft Caribbean, Inc.
				Phone: (809) 273-3600
				Fax: (809) 273-3636
				Technical Support: (214) 714-9100

Chile				Microsoft Chile S.A.
				Phone:
					56 2 218 5771
					56 2 218 5711
					56 2 218 6966
				Fax: 56 2 233 5917
				Customer Service:  56 2 218 5399
				Personal Operating System Phone: 56 2 232 4467
				

Colombia			Microsoft Colombia
				Phone: (571) 618 2245
				Fax: (571) 618 2269
				Technical Support: (571) 618 2255

Czech Republic                  Microsoft
                                Panska 6/ I
                                11000 Praha 1
                                Phone (+42) (2) 268320 or (+42) (2) 268327
				Fax: (+42) (2) 266020
				Technical Support Phone: (+42) (2) 245 10554

Denmark				Microsoft Denmark AS
				Phone: (45) (44) 89 01 11
				Microsoft Sales Support: (45) (44) 89 01 90
				Microsoft FaxSvar: (45) (44) 89 01 44
				Microsoft BBS: (45) (44) 66 90 46
					(Document 303030 in FaxSvar contains
					detailed instructions)
				Technical Support: (45) (44) 89 01 11

Dubai				Microsoft Middle East
				Phone: (971) 4 513 888
				Fax: (971) 4 527 444

Ecuador				Corporation Microsoft del Ecuador S.A.
				Technical Support: (593) (2) 463-094

England 
See United Kingdom

Finland				Microsoft OY
				Phone: (0358) (90) 525 502 500
				Microsoft FaxSvar: (46) (0) 8 752 29 00 
					(Information in Swedish and English)
				Microsoft BBS: (46) (0) 8 750 47 42 
					(Information in Swedish and English)
				For Technical Support, please contact your 
					local dealer.

France				Microsoft France
				Phone: (33) (1) 69-86-46-46
				Fax: (33) (1) 64-46-06-60
				Telex: MSPARIS 604322
				Technical Support Phone: (33) (1) 69-86-10-20
				Technical Support Fax: (33) (1) 69-28-00-28
				Fax Information Service: (33) 36-70-13-13

French Polynesia
See France

Germany				Microsoft GmbH
				Phone: 089-3176-0
				Fax: 089-3176-1000
				Telex: (17) 89 83 28 MS GMBH D
				Information: 089-3176-1199
				Prices, updates, etc.: 089-3176-1199
				CompuServe: GO MSEURO (Microsoft Central 
					Europe)
				Bulletin board, device drivers, tech notes: 
					Btx: *microsoft# or *610808000# 
				Standard Support: Installation and Handling
					Windows: 089-3176-1110
				General information about the Microsoft 
					Support Network in Central Europe:
					FAX: 02622/167006

Greece				Microsoft Hellas, S.A.
				Phone: (30) (1) 6893-631 through 
					(30) 1 6893-635
				Fax: (30) (1) 6893-636

Hong Kong			Microsoft Hong Kong Ltd.
				Fax: (852) 560-2217
				Technical Support: (852) 804-4222

Hungary				Microsoft Hungary
				Phone: (+36) (1) 269 1212
				Fax: (+36) (1) 269 1030

India				Microsoft India
				Phone: (01) (91) 646 0694, 646 0767, 646 0813
				Fax: (01) (91) 646 0813

Ireland
See United Kingdom

Israel				Microsoft Israel Ltd.
				Phone: 972-3-613-0833
				Fax: 972-3-613-0834

Italy				Microsoft SpA
				Phone: (39) (2) 7039-21
				Fax: (39) (2) 7039-2020
 				Customer Service: (39) (2) 7039-8359
				Bulletin Board: (39) (2) 7030-0102
				Technical Support: (39) (2) 7039-8351

Japan				Microsoft Company Ltd.
				Phone: (81) (3) 5454-8000
				Fax: (81) (3) 5454-7972
				Customer Service Phone (Version upgrade/
					Registration):
					Phone: (81) (3) 5454-2305
					Fax: (81) (3) 5454-7952
				Systems:
					Windows: (81) (424) 41-8700
					Windows SDK: (81) (424) 41-8700
				PSS Technical Support Fax: (81) (3) 5454-7955

Korea				Microsoft CH
				Phone: (82) (2) 531-4500
				Fax: (82) (2) 531-1724
				Technical Support: (82) (2) 531-4800
				Technical Support Fax: (82) (2) 563-5194
				Technical Support Bulletin Board Service: 
					(82) (2) 538-3256

Liechtenstein
See Switzerland (German-speaking)

Luxembourg			Microsoft NV
				Phone: (32) 2-7303911
				Customer Service: (32) 2-7303922
				CompuServe: (32) 2-2150530 (GO MSBEN)
				Bulletin Board: (32) 2-7350045 (1200/2400/9600
                                        baud, 8 bits, No parity, 1 stop bit,
                                        ANSI)
				Technical Support:
					(32) 2-5133274 (Dutch-speaking)
					(32) 2-5023432 (English-speaking)
					(32) 2-5132268 (French-speaking)

Mexico                          Microsoft Mexico, S.A. de C.V.
				Technical Support:  
					Operating Systems: (52) (5) 325-0912
				Bulletin Board Service: (52) (5) 590-5988 
					(1200/2400 baud, 8 bits, No parity,
					1 stop bit, ANSI)
					User MSMEXICO, NO Password

Netherlands			Microsoft BV
				Phone: 02503-89189
				Customer Service: 02503-77700
				CompuServe: 020-6880085 (GO MSBEN)
				Bulletin Board: 02503-34221 (1200/2400/9600
				baud, 8N1, ANSI)
				Technical Support:
					02503-77877 (Dutch-speaking)
					02503-77853 (English-speaking)

New Zealand			Microsoft New Zealand Ltd.
				Phone: 64 (9) 358-3724
				Fax: 64 (9) 358-3726
				Technical Support:
					Phone: 64 (9) 357-5575
					Fax: 64 (9) 358-0092

Northern Ireland
See United Kingdom

Norway				Microsoft Norway AS
				Phone: (47) (22) 02 25 50
				Microsoft BBS: (47) (22) 18 22 09
					(Document 404040 in FaxSvar contains 
					detailed instructions)
				Microsoft FaxSvar: (47) (22) 02 25 70
				Technical Support: (47) (22) 02 25 50

Papua New Guinea
See Australia

Paraguay
See Argentina

Poland				Microsoft Sp.z o.o.
				ul. Grzybowska 80/82
				00-844 Warszawa
				Phone: (+48) (2) 6615433
				Fax: (+48) (2) 6615434
				Technical Support Phone: 
					(+48) (2) 6216793 
					(+48) (71) 441357

Portugal			Microsoft, Lda.
				Phone: (351) 1 4412205
				Fax: (351) 1 4412101

Republic of China		Microsoft Taiwan Corp.
				Phone: (886) (2) 504-3122
				Fax: (886) (2) 504-3121
				Technical Support: (886) (2) 508-9501

Republic of Ireland
See United Kingdom

Russia				Microsoft A/O
				Leningradsky Prospekt80
				125178 Moscow
				Phone: (+7) (502) 224 50 46
				Fax: (+7) (502) 224 50 45
				Technical Support Phone:
					(+7) (095) 267-8844 
					(+7) (095)158-6963

Scotland
See United Kingdom

Singapore			Microsoft Singapore Pte Ltd.
				Phone: (65) 227-6833 
				Fax: (65) 227-6811
				Microsoft Download Service BBS: (65) 227-6798
                                Technical Support, Personal Operating Systems:
                                        (65) 220-7202
					
Slovenia
See Germany			Technical Support
				Phone: (+386) (61) 1232354

Slovak Republic			Microsoft
                                Panska 6/ I
				11000 Praha 1
				Phone (+42) (2) 268320 or (+42) (2) 268327
				Fax: (+42) (2) 266020
				Technical Support:
					Phone: (+42) (7) 312083

South Africa			Microsoft South Africa
				Phone: (11) 27 445 0000
				Fax: (11)  27 445 0045 or (11) 27 445 0046
				Technical Support 
					(Toll Free): 0 802 11 11 04
					(Toll): (27) 11 445 0100
				Customer Service: (27) 11 445 0145 

Spain				Microsoft Iberica SRL
				Phone: (34) (1) 804-0000
				Fax: (34) (1) 803-8310
				Technical Support: (34) (1) 803-9960

Sweden				Microsoft AB
				Phone: (46) (08) 752 09 29
				Sales Support: (46) (8) 752 56 30
				Microsoft FaxSvar: (46) (0) 8 752 29 00
				Microsoft BBS: (46) (8) 750 47 42
					(Document 202020 in FaxSvar contains 
					detailed instructions)
				Information on Technical Support: 
					(46) (8) 752 09 29

Switzerland			Microsoft AG
				Phone: 01-839 61 11
				Fax: 01-831 08 69
				Prices, updates, etc.: 01-839 61 11
                                CompuServe: GO MSEURO (Microsoft Central 
					Europe)
				Documentation:
					Phone: 155 59 00
					Fax: 064-224294, Microsoft 
                                        Info-Service, Postfach, 8099 Zurich
				Standard Support: Installation and Handling
					Windows: 01-342-4085
				Technical Support (French-speaking): 
					022-738 96 88
				General information about the Microsoft 
					Support Network in Central Europe:
					Fax: 0049-2622-167006


Turkey				Microsoft Turkey
				Phone: (90) 212 2585998
				Fax: (90) 212 2585954

United Kingdom 			Microsoft Ltd. Product Support Services
				Bulletin Board Service
					Microsoft KeyData: (01734) 270065
                                        (up to 14.4Kbaud, 8 bits, No parity,
                                        1 stop bit)
				Faxback Information Service
					Microsoft KeyFax: (01734) 270080
				Telephone Support
					Personal Operating Systems:
                                        (01734) 271000
					Advanced Systems Support:
                                        (01734) 270007

				Microsoft Ltd.
				Microsoft Information Centre: (0345) 002000
				Microsoft Ltd. fax: (01734) 270002
				Microsoft Ltd. phone: (01734) 270001

Uruguay
See Argentina

Venezuela			Corporation MS 90 de Venezuela S.A.
				Other information:
					58.2.910008
					58.2.914739
					58.2.913342
				Fax: 58.2.923835
				Technical Support: 
					58.2.910046
					58.2.910510

Wales
See United Kingdom


	Microsoft TechNet, Technical Information Network

Microsoft TechNet is the front-line resource for fast, complete answers to
technical questions on Microsoft systems and desktop products. Information
available on TechNet ranges from crucial data on client-server and workgroup
computing, systems platforms, and database products, to the latest on support
for Microsoft Windows- and Macintosh-based applications. As a TechNet user you
receive:

*	Twelve monthly compact discs containing the Microsoft Knowledge Base, 
	Microsoft operating systems product resource kits, customer solutions, 
	key Microsoft conference session notes, and other valuable information
*	Twelve monthly supplemental (drivers and patches) compact discs
        containing the Microsoft Software Library
*	A dedicated Microsoft TechNet forum on CompuServe (GO TECHNET)
*	WinCIM, a Windows-based application for accessing CompuServe
*	A 20 percent discount on Microsoft Press books

For more information about Microsoft TechNet, in the United States and Canada,
call (800) 344-2121, between 7:00 A.M. and 7:00 P.M. Central time, Monday
through Friday.  Outside the U.S. and Canada, contact your Microsoft Subsidiary,
or call (303) 684-0914.

