Getting Assistance While You Work (Remote Data Services)

You can get assistance while you work by:

Consulting the Documentation

The Remote Data Services documentation includes the following pieces.

Piece Description
Getting Started Explains how to install Remote Data Services and gives a brief tour of the product and documentation.
Tutorials Show how to build simple, data-aware Web applications.
Developer's Guide Discusses Remote Data Services technology in greater detail. It describes the architectural underpinnings, components, and data flow mechanisms.
API Reference Provides reference topics for all of the Remote Data Services objects, methods, and properties, including syntax, quick reference information, and code examples.
Sample applications Demonstrate how to use Remote Data Services to build intranet and Internet applications.
Readme.txt Explains how to install the Remote Data Services client and server components and specifies the hardware and software requirements. It also provides late-breaking product information not included in the core documentation, and lists known limitations.

Contacting Microsoft Technical Support

For technical support on Remote Data Services, the following options are available.

In the United States and Canada, Microsoft Technical Support provides Pay-Per-Incident, call back only support for the Remote Data Services.

Visiting the Remote Data Services Web Site

You can visit the Remote Data Services home page on the World Wide Web for documentation updates and information about other related technologies. The address is http://www.microsoft.com/adc/.

Joining the Remote Data Services Public Newsgroup

To facilitate discussion, information sharing, and tips trading, Microsoft has set up a public newsgroup: microsoft.public.adc. You are welcome to post articles and messages to this unmoderated, unsupported newsgroup. Microsoft does not guarantee responses or direct support. For more information, visit the Remote Data Services Web site, http://www.microsoft.com/adc/.

Exploring the Microsoft Knowledge Base

You can consult the Microsoft Knowledge Base to access a comprehensive collection of more than 70,000 detailed articles with technical information about Microsoft products, bug and fix lists, and answers to commonly asked technical questions.

To get information about Remote Data Services and Internet Information Server, follow this process.

  1. Go to the http://www.microsoft.com/ home page, and click the Support icon.

  2. Click Microsoft Technical Support, and then click Knowledge Base.

  3. Choose the Internet Information Server product, and enter a search phrase, such as "Remote Data Services."

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